This Delivery and Return Policy (“ Delivery and Return Policy”) sets out terms and conditions governing shipping, refunds and cancellation of the products (“Products”) sold and/or accessible on the website and/or application of The Ashvatha Foods Pvt Ltd through the link www.ashvatha.com, application and/or other media platform (“WEBSITE”). The Shipping, Refunds and Cancellation Policy shall at all times be read with and shall be an integral part of the Terms and Conditions of Use and Sale (“Terms and Conditions”). In using the Website, you are deemed to have accepted the Shipping, Refunds and Cancellation Policy. The sale of Products by ASHVATHA to you is therefore subject to the Shipping, Refunds and Cancellation Policy along with the Terms and Conditions. Please do not use the Website or transact on the Website if you do not agree with any of the terms and conditions provided below.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder, as applicable and amended from time to time, pertaining to the electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. TRANSPORT AND DELIVERY
Delivery of your order: ASHVATHA is committed to delivering your order with good quality packaging within a given time frame. We ship throughout the week, except Sundays and public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier or delivery agencies only. The Products purchased are delivered via courier service to the delivery address that you indicate on the order. If there is no courier service available in your area, we will ship your items via government registered book post or speed post or any other mode of shipment available.
Dispatch and Transport: Subject to availability of the Products, the orders are dispatched within 1-3 working days or as per the delivery date specified by you at the time of placing the order. Though most orders are delivered within 7 - 14 working days, there may be delay due to unforeseen circumstances and ASHVATHA does not give any guarantee with respect to the timelines for the delivery of the Products. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. You must always sign for receipt of orders.
Loss or damage during transport: You are responsible for checking the Products on receipt. If you think, you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, you may call our customer care at +91-99964-74606, Monday to Friday between 10 am to 5 pm or email us at firstname.lastname@example.org a mentioning your Order ID and giving the details of the damaged or tampered Product, including photographs if any, of the Product or the packaging. Once we verify the information regarding the Product, we will personally ensure that a replacement is issued to you at no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Delivery address: You are responsible for providing a full and correct delivery address. You shall be solely responsible in case you provide incorrect delivery details and may incur extra costs. In the event of errors in the address details of the addressee, ASHVATHA cannot under any circumstances be held liable for inability to deliver the Products ordered.
Delivery Fees: Delivery fees will be at your charge and will be added separately to your invoice. For multiple Products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three Products is charged the total of all individual delivery charges associated with each Product. Thus, the delivery fee is calculated separately when a customer orders different Products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region.