No returns are allowed on any Product delivered to you, except on the following grounds:
If the Product received is expired;
non-conformance with order placed by you on the Product type;
damage to the outer box of the Product; or
broken or missing safety seal on the Product packaging.
If you wish to return the Product on the aforesaid grounds, you shall raise a return request of the Product within 24 hours/days of its delivery, failing which the Product will be deemed to have been accepted by you and such Product will not be subject to any return. Please note that return for a Product will be processed subject to satisfactory verification and inspection of the Product by ASHVATHA basis the images of the Product shared by you in your return request. You shall be entitled to Product return if, subject to verification and inspection by ASHVATHA, it is proved that the damage to the outer box of the Product is due to reasons solely attributable to ASHVATHA. The decision of ASHVATHA on return of the Product will be final and binding.
In order to claim a return, kindly follow the following steps:
Step 1: Contact our Customer Support team via email to
firstname.lastname@example.org in within 24 (twenty-four) hours of delivery of the order.
Step 2: Provide us with your order ID details and your request to return your order. Kindly email an image of the Product and the invoice for our reference.
Step 3: We will pick up the Products within 3 - 5 business days subject to the delivery charges for such return to be borne and paid by you. We will initiate the return and replacement process only if the Products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, ASHVATHA will refund you the full amount subject to deduction of the delivery cost.
You may note that return shall not be accepted by ASHVATHA in following scenarios:
Product is damaged due to misuse/overuse;
Returned without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged;
Serial Number is tampered;
Product is used or altered;
If request is initiated after 24 (twenty-four) hours of order delivery;
Free product provided by brand is missing.
ASHVATHA also accepts partial returns of the Product from a batch of the Products ordered if such Product is damaged or expired on the aforesaid grounds as specified herein wherein you can raise a return request for such damaged or expired Product in your order. In case you have received any free gift with the order, the free gift, gift voucher also needs to be returned along with the originally delivered Product.
3. CANCELLATION OF ORDER BY ASHVATHA
Please note that there may be certain orders that ASHVATHA may not be able to accept and may thus cancel. ASHVATHA reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by ASHVATHA. ASHVATHA may also require additional verifications or information before accepting any order. ASHVATHA will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after you have remitted the funds, the said amount will be remitted back to you.
4. CANCELLATION OF ORDER BY THE CUSTOMER
Orders once placed cannot be cancelled by you.
5. YOU AGREE AND UNDERTAKE THAT:
in the event of non-delivery of the Products with respect to any order accepted by ASHVATHA occurs due to reasons attributable to you (i.e. wrong name or address or any other wrong information), any extra cost incurred by ASHVATHA for re-delivery or cancellation shall be borne and paid by you to ASHVATHA.
you will use the Products provided by ASHVATHA for lawful purposes only.
you will provide authentic and true information in all instances where such information is requested from you. ASHVATHA reserves the right to confirm and validate the information and other details provided by you at any point of time.
you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website.
before placing an order, you will check the product description carefully. By placing an order for a Product, you agree to be bound by the conditions of sale included in the item's description.